General Terms and Conditions

General Terms & Conditions 


  • All items are handmade and unique, meaning slight variations in colour, finish, and design may occur. This is part of the charm of handcrafted resin creations!
  • By purchasing, you are accepting me Holly Loveridge as the artist’s interpretation of the final design. While I strive to meet your expectations, slight differences may arise due to the nature of materials, this includes small imperfections that add charm, I.e. bubbles in resin, texture in clay. 

 

Orders & Custom Requests 

  • Custom orders require full payment upfront before production in my studios begins.
  • Once an order is placed, changes cannot be made, so please double-check details before confirming.
  • Processing times vary and will be communicated at the time of order. Please allow for possible slight delays, as Resin/Glue curing is an art, not an exact science.  

Refunds, Returns & Exchanges

  • No refunds or exchanges are offered unless the item is faulty or damaged upon arrival. Photographs are taken right up until the order leaves.
  • Refunds will not be issued for change of mind, minor imperfections, or variations in colour/finish.
  • If an item arrives damaged, you must contact me within 48 hours of receiving it with clear photos of the issue.  

Shipping, Postage & Handling  

  • I take great care in packaging my items securely, but once shipped, I am not responsible for delays, lost packages, or damages caused by the courier or Royal Mail.
  • If an item is lost or damaged in transit, I will assist in filing a claim with the shipping provider and helping you to resolve the concerns.  

 

Thank you for reading...…. Love Holly xoxo